![]() ![]() ![]() Reflect on what the perceived or actual threat is for you, and seek to understand what the other person(s)’ perceived or actual threat is.You should enter the discussion with an open mind and strive to understand the other person’s perspective.Approach the situation with a “spirit of inquiry” (Registered Nurses’ Association of Ontario, 2007, p.There are several conflict resolution strategies that can inform your communication: As such, engaging in reflection on how you participate in conflict resolution in terms of what was effective and what was not effective is important to your professional development.įortunately, conflict resolution is a skill that you can learn, and that is a good thing. Remember, as nursing student, you are learning and growing in so many ways. This means that you have a responsibility to uphold values of honesty, respect, and integrity in all your interactions.Įngaging in effective conflict resolution takes practice. As a student, specifically a nursing student, you are developing your professional self as a nurse. In educational institutions and in nursing, professionalism is essential. Professionalism should always guide how you approach and manage conflict. Often, when conversation goes beyond the disagreement on the surface and instead explores the perceived or actual threat on each side, more options for compromise and resolving the conflict emerge. It may result in you or the other person shifting your perspective in a way that a reasonable solution is arrived upon related to the conflict. This may involve you and the other person(s) sharing your perspective to enhance understanding of the issue. ![]() Chapter 1 – Introduction to Communication and Communication Theory in NursingĬonflict resolution is about finding a reasonable solution to varying perspectives. ![]()
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